The Retainer
For clients who would rather not arrange anything twice. A car and a chauffeur held against the diary.
The same face, the same car, week after week.
Most commissions are written one at a time. A retainer is written once and then runs — the same chauffeur, already familiar with the standing appointments, the preferences and the addresses that never change. Nothing is explained twice because nothing is arranged twice.
A named chauffeur
Assigned to you, familiar with the household, the office and the preferences nobody writes down.
Every chauffeur holds a VOG, signs a non-disclosure agreement, and arrives with references. Executive work is driven at CCV-D1 or CCV-D2. Where protection is part of the brief, the grades are security driver D3 and D4 — the latter trained on armoured vehicles. All of them carry BHV and EHBO. The vetting is done before a name is put forward, not after.
A reserved vehicle
Held for your calendar and maintained to presentation standard, whether it moves that week or not.
The car is yours alone for the term. Not drawn from the fleet on the morning, not shared with another commission, not returned to the register between engagements.
Priority on the register
Late changes, added guests and weekend calls absorbed without a negotiation each time.
A measured week
Each retainer carries a maximum of weekly hours and kilometres, set in the contract and sized to the pattern of your week. They do not carry into the week after. More is always possible, and agreed in advance like everything else.
When your chauffeur is away
Holidays and illness are planned for rather than improvised. We keep a dossier for each retained client — preferences, the usual itinerary, the things worth remembering — held securely and shared on a need-to-know basis.
When the named chauffeur is away, another vetted chauffeur takes the car, briefed on what the day requires and no more.
Beyond the Netherlands
A retained chauffeur travels. Most weeks run between Amsterdam, The Hague and the addresses in between; longer stays abroad are arranged in advance, because our chauffeurs have lives of their own and a fortnight in another country is planned around them as much as around you.
How it begins
There is no standard term. The length is written for the situation — the vehicle, the pattern of the week, what the year is expected to look like — and agreed in full before anything is signed.
A trial is possible first, in your own vehicle or in a hired one, subject to availability and the terms of the hire.
In your language
Dutch and English as standard. French, German, Spanish, Italian, Arabic and Russian by arrangement. On a retainer the chauffeur is chosen for the household, so the language is settled before the first day rather than discovered on it.
One number, at any hour
One number, answered at any hour. If something moves at eleven at night in another country, someone picks up and can act on it, rather than noting it for the morning.